Managed Services
Contact usMaintenance
Our services are provided to keep IT Products in good operating condition. We provide managed maintenance involving functional checks, servicing, repairing, or replacing of necessary devices, IT equipment, and supporting utilities in industrial, business, governmental, and residential.
IT service Continuity
Information Technology Service Continuity Plan is the collection of policies, standards, procedures and tools through which organizations not only improve their ability to respond when major system failures occur, but also improve their resilience to major incidents, ensuring that critical systems and services we do.
Our IT Service Continuity Management (ITSCM) aims to manage risks that could seriously impact IT services. Our ITIL process ensures that our clients can always provide minimum agreed Service Levels, by reducing the risk from disaster events to an acceptable level and planning for the recovery of IT services. Our ITSCM designed to support Business Continuity Management and to make sure that all members of IT staff with responsibilities for fighting disasters are aware of their exact duties, and to make sure that all relevant information is readily available when a disaster occurs.
Service Level Management
Our Service-level management is designed for monitoring and management of the quality of service (QoS) of the entity's key performance indicators (KPIs) and involves comparing actual performance with pre-defined expectations, determining appropriate actions, and producing meaningful services. We do negotiate Service Level Agreements with the customers and to design services in accordance with the agreed service level targets. Our Service Level Management teams have close ties to business processes and customer management.
Our practice of Service Level Management (SLM) gives assurance to the service consumer that a provider will deliver a level of service that meets their needs. The purpose of the SLM practice is to set clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets. SLM involves the definition, documentation, and active management of service levels
